Replay / archive of the presentations and discussion are here:

https://app.livestorm.co/customer-experience-foundation/webinar-how-to-deliver-a-customer-centric-data-driven-approach-to-net-zero/live [nb: registration currently required]

Gavin’s presentation covered the systemic changes that are happening, enabled by better access to data, that require a different mode of thinking as to what constitutes ‘business as usual’, and how these relate to our net zero future.

Background

For this Webinar, CXFO partnered with Teleperformance to discuss the topic: How to deliver a customer-centric, data-driven approach to net zero.

Many UK businesses are facing a number of challenges, including rising customer expectations, the need to decarbonise, and the increasing importance of the correct use of data.

This webinar will explore how organisations can overcome these challenges and create a more sustainable future for themselves and their customers. It will also look at how UK companies can use data to improve customer experience, reduce costs, and decarbonise their operations.

Speakers

Our keynote speaker is Gavin Starks, CEO of Icebreaker One, a non-profit organisation that aims to make data work harder to deliver a Net Zero Future. The webinar will also feature participants from organisations who will share their insights on how they are using data to improve customer experience, reduce costs, and decarbonise their operations.

Data

Data is a powerful tool that can be used to improve customer experience, reduce costs, and decarbonise operations. By collecting and analysing data, companies can gain insights into customer behaviour, identify areas where costs can be saved, and develop new products and services that meet the needs of their customers.

Net Zero

The UK has committed to achieving net zero emissions by 2050. This is a major challenge, but it is one that many companies are well-placed to help meet. By using data to improve efficiency and develop new low-carbon technologies, companies can play a vital role in helping the UK achieve its net zero goals.

Customer Experience Case Study

Customers are increasingly demanding a better experience. For energy and utilities companies for example, they want to be able to access their accounts online, manage their energy usage, and get help when they need it, all through a single, easy-to-use platform. Companies that can deliver a great customer experience will be well-positioned to win and retain customers.

Why Attend?

The webinar will provide you with the latest insights on how to use data to improve customer experience, reduce costs, and decarbonise their operations.

Get the latest insights on how to:

  • Improve customer satisfaction
  • Reduce costs
  • Increase innovation
  • Enhance brand reputation
  • Create more sustainable future